Law Enforcement and Public Services

The Role of Policía de la Ciudad

The Policía de la Ciudad is the primary law enforcement agency responsible for maintaining public order and safety in Buenos Aires. Formed in 2017, this police force was established as a merger between the Metropolitan Police and the Federal Police divisions operating in the city. The overarching goal was to enhance efficiency and improve community relations by offering a localized and integrated approach to law enforcement.

Key Functions:

• Crime Prevention and Investigation: The Policía de la Ciudad undertakes extensive crime prevention strategies, using community policing and technological tools to deter criminal activities. Crime scene investigations and evidence collection are among their core tasks.
• Traffic Regulation: They manage traffic flow and enforce road safety laws to minimize accidents and disruptions. This includes the implementation of checkpoints and patrolling high-traffic areas.
• Public Safety Engagement: Engaging with communities to understand their safety concerns and developing targeted initiatives to address these issues is a significant focus. Workshops, seminars, and regular outreach activities are conducted to educate the public about personal safety.
• Emergency Response: Officers are trained to respond rapidly to emergencies, including accidents, medical crises, and criminal incidents, ensuring public safety is restored promptly.

The Policía de la Ciudad operates under strict regulations and often collaborates with other agencies, both local and international, to ensure a comprehensive approach to law enforcement in Buenos Aires.

Emergency Services and Contact Information

In Buenos Aires, several emergency services operate to ensure public welfare and a swift response to various crises. Visitors and locals alike should be aware of the essential contact numbers and services available:

• General Emergency (Ambulance, Fire, Police): Dial 911 for immediate assistance. This number is toll-free and connects you to the central emergency response unit.
• Medical Emergencies (SAME – Sistema de Atención Médica de Emergencias): For non-critical but urgent medical assistance, call 107. SAME provides rapid medical response with mobile units staffed by trained professionals.
• Fire Department (Bomberos): Call 100 to report fires or other related emergencies. The fire department is equipped to handle urban and rural fires, as well as hazardous material incidents.
• Traffic Emergencies or Accidents: To report traffic-related issues or incidents needing police attention, contact 149.

Tips for Using Emergency Services:

• Remain calm and provide clear, concise information about your location and the nature of the emergency.
• If you're unsure of your location, look for notable landmarks or street intersections to relay to the operator.
• Always follow the instructions given by the emergency service personnel.

Legal Rights and Reporting Crimes

Understanding your legal rights and how to report crimes is fundamental to staying safe in Buenos Aires. The legal framework is designed to protect both tourists and residents, ensuring justice and support for victims of crime.

Legal Rights for Visitors and Residents:

• You are entitled to request legal assistance and have access to translation services if you don't speak Spanish.
• You are not required to provide a statement without legal counsel present, especially if you are a suspect in a crime.
• Victims of crime have the right to fair treatment and timely prosecution of offenders.

Reporting Crimes:

• Policía de la Ciudad Precincts: Visit any local precinct to file a report in person. Make sure to receive a copy of your report for future reference.
• Immediate Reporting: Use the 911 hotline for urgent threats or crimes in progress. The police will dispatch a unit to your location immediately.
• Online Reporting: Some minor offenses can be reported online through the Buenos Aires city portal. This service is available in English and Spanish, providing an alternative for less urgent matters.

Important Considerations:

• When reporting a crime, it's helpful to provide detailed descriptions and any evidence you may have, such as photos or videos.
• Document all interactions with law enforcement and request contact information for any officers or officials involved.
• Follow up on your report, especially if you're involved in ongoing legal proceedings.

By understanding the roles and responsibilities of law enforcement and utilizing the available public services, both residents and visitors in Buenos Aires can navigate the city with confidence and a sense of security.